Digital Delivery & Service Provision Policy

This Policy explains how digital purchases and Services are supplied by CROWNSTONE PARTNERS LTD, company number 17452360, trading as Kiilln, through kiilln.com.

Our address is Dept 6956, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA. Contact info@kiilln.com for delivery, generation or access issues.

This Policy forms part of our Terms & Conditions. Read it with our Refund & Cancellation Policy. Nothing in this Policy limits mandatory consumer rights.

Kiilln provides AI-assisted code generation, preview and code export. We sell one-off Balance Packages for eligible actions. Your Balance is the quantity available in your account for eligible actions; it is not a cash account or a monetary wallet.

Purchased Balance does not expire. Purchases do not create a subscription, automatic renewal or automatic top-up. No physical item is shipped and there is no postal delivery charge. Production hosting, managed deployment, domain registration and bespoke human development are outside the service supplied with a Balance Package.

Balance delivery and generation are separate stages. Delivering Balance means adding the purchased quantity to your account so that it is available for eligible use. Performing a generation means processing the request you choose to submit. Delivery of Balance does not mean that all future generation services have already been performed.

Balance is supplied electronically to the Kiilln account associated with the purchase after successful payment processing and acceptance of the order. Check the account, package, price and currency before paying.

While payment awaits confirmation, the account displays a payment-processing status. After confirmation, the purchased Balance is added automatically to the relevant account and a purchase email is sent with a link to the invoice. If payment fails, an explanatory message appears in the interface. A pending authorisation or debit notification alone does not establish successful payment or delivery.

We supply purchased Balance without undue delay following payment confirmation. Any specific delivery commitment agreed at checkout applies to that purchase. Balance is delivered when it is correctly added to the intended account and available for eligible use; receipt of an email alone does not establish that missing Balance has been delivered.

Before payment, you actively confirm the applicable Terms and Refund Policy and acknowledge the Privacy Policy. Separately, you expressly request immediate service performance and acknowledge the explained consequences for statutory cancellation rights. We record these choices with the purchase, their date and the relevant document versions, and confirm them in the purchase email. Starting the service does not by itself remove all cancellation rights or the voluntary 14-day refund offer for a wholly unused purchase.

If a confirmed payment has not resulted in delivery, check that you are signed in to the account used for the purchase. Do not repeat the payment simply to resolve a missing Balance. Contact info@kiilln.com with the account email, approximate purchase time, amount, currency and transaction reference if available. You do not need to wait a fixed number of days before reporting a problem.

The payment-processing status is the interface notice that confirmation remains pending. There is no separate automated email about a payment delay and the status does not provide a revised delivery estimate. If the status remains pending or payment is confirmed but Balance has not appeared, contact support rather than assuming that a new delivery time has been agreed.

In our reply about the affected purchase, we will explain the available payment and delivery information, any action needed from you and the applicable cancellation/refund options. Where a reliable revised delivery estimate is available, we will provide it. If one cannot yet be determined, we will say so and specify when we will next update you. We will communicate a material change to a timeframe provided in that correspondence.

An estimate is identified as an estimate; a specific deadline expressly agreed for your order remains relevant to your rights. We do not treat a revised estimate as your automatic agreement to change an agreed deadline.

If we propose delivery beyond an agreed deadline, we will ask in that correspondence whether you wish to wait or cancel the undelivered purchase. Silence is not consent to extend a binding deadline or waive a remedy. If you choose to wait, we will confirm the revised arrangement. If you cancel before delivery, or we cannot fulfil the purchase within the applicable agreed or legally required time, we will arrange a monetary refund through support under the Refund & Cancellation Policy. We refund money collected for an undelivered purchase; a pending authorisation is not itself a collected payment.

We will not require an additional waiting period where the law entitles you to cancel immediately. A pending enquiry does not prevent you from exercising a cancellation right.

Generation begins after you submit an eligible request and the required checks have been completed. Before starting, the maximum possible charge for that generation is reserved from your Balance. The reservation temporarily reduces the amount available for other actions; it is not the final charge. If your available Balance is insufficient for the reservation, generation does not start and no automatic purchase is made.

On successful completion, the actual cost is finalised against the reservation and the unused portion is immediately released to your available Balance. If the request is rejected before generation starts, no charge is made and any temporary reservation is released. We explain the charging basis and maximum reservation before the action. The failure-recovery rules in section 7 apply if the generation fails.

Processing time can vary with the request, complexity, service load and technical conditions. Any time displayed as an estimate is indicative; a deadline expressly promised and agreed for a particular request is treated as such. Variable processing time does not remove our obligation to supply the service within the applicable agreed or reasonable time.

Generated material is made available through the project interface. A preview is a development aid and may behave differently from exported code in another environment. It is not a security audit or a guarantee of production readiness. Code can need testing and refinement; a preference for another design or version does not by itself establish a technical failure.

Generation information is provided through the interface: the current progress state, a long-running notice directing you to check the dashboard after a few minutes, and the project's dashboard status. Generation-delay emails are not sent.

The direction to check the dashboard after a few minutes is guidance on checking status, not a promise that processing will finish within that period. The interface does not provide a revised guaranteed completion time. If progress remains unclear, the project stays in progress for an unusually long time, or an agreed deadline is missed, email info@kiilln.com with the project or request details.

In our support reply, we will explain the known status and available options and give a revised completion estimate where one can reasonably be established. If no reliable estimate is available, we will say so and specify when we will next update you. Material changes to a timeframe provided through support will be communicated in that correspondence. This is a support process, rather than an automated generation-time estimate.

If we propose to continue beyond an expressly agreed deadline, we will ask through support whether you agree to the revised timeframe or wish to cancel the affected generation. Your request to start the service immediately at checkout is not advance consent to an extension of an agreed delivery deadline. Silence is not agreement to an extension. Agreeing to wait does not authorise extra charges, waive unrelated remedies or accept further extensions. Further paid attempts require the applicable charging information and your authorisation.

If no fixed deadline was agreed, the service must still be supplied within an applicable reasonable time and you may report an unreasonable delay or seek an appropriate remedy. You do not need to keep your browser open to preserve a cancellation or complaint right.

To request cancellation of a delayed generation, email info@kiilln.com with the account email and enough information to identify the affected request. A clear cancellation request is sufficient; no special form is required. A dashboard status is not a cancellation instruction, and closing the browser does not itself cancel a running generation.

We will act on the request as soon as reasonably practicable. An action already running may not be technically stoppable immediately. If processing completes before it can be stopped, that does not by itself defeat an otherwise valid cancellation or delay remedy. We will explain the status and the applicable adjustment.

Automatic failure recovery: if a generation fails because of a processing error, a failure to save the result or an interruption caused by a server failure, the affected reserved or deducted Balance is automatically released or returned to your account. Processing and saving errors trigger recovery when the failure is recorded; recovery following a server interruption occurs when the interrupted generation is identified and recovered. We do not promise a fixed recovery time for a server interruption. A merely slow generation is not automatically treated as failed while it is still running.

Cancellation for delay: if you validly cancel an undelivered generation because an agreed deadline has been missed and you do not accept an extension, we will arrange release or restoration of the Balance for the affected undelivered generation. This cancellation remedy is handled through support; it is distinct from automatic failure recovery. A separately supplied usable part may be retained and charged only where you agree to keep it and the charge is properly disclosed and lawful. We will not charge twice for a corrective attempt made to remedy our confirmed failure.

For a voluntary cancellation for another reason, a charge to your Balance may be retained for processing already validly supplied, in accordance with the charging information given before the action and applicable law. We will explain any retained deduction. This does not override statutory cancellation or fault remedies.

If automatic failure recovery has not restored the expected Balance, contact support. We will investigate, correct any remaining reservation or erroneous deduction and confirm the outcome. You do not need to prove the underlying technical cause before reporting a failure.

Restoring Balance means returning Balance to your account or releasing a reservation. It does not, by itself, return money to your card. Restored purchased Balance remains subject to the no-expiry rule.

A monetary refund returns all or part of the purchase price under the Refund & Cancellation Policy. Monetary refunds are handled through support and are not automatically triggered by a payment status or generation failure. Email info@kiilln.com about a wholly unused purchase within the 14-day cancellation window, an incorrect or duplicate charge, or payment collected for Balance that was not delivered. An erroneous or confirmed failed-action deduction that is reversed does not count as valid use when determining whether a package is unused.

Failure or cancellation of one generation does not automatically make the whole package refundable after other Balance from it has been validly used. However, you may have a right to a refund of the affected service or another remedy even where the package is partly used or the 14-day commercial window has ended.

If we cannot provide the affected service within the applicable time, or the law entitles you to money back, we will not force you to accept Balance instead. Monetary refunds are normally made to the original payment method in the original purchase currency, within the deadlines stated in the Refund & Cancellation Policy. The equivalent Balance is removed when refunded so that the same amount is not both refunded and available to spend.

The available export feature supplies project code in the supported format and identifies what is included. Export does not automatically provide external infrastructure, accounts, credentials, domains or paid dependencies.

You are responsible for arranging an appropriate environment, protecting secrets, checking dependencies and licences, and testing code before operating an application elsewhere. Kiilln does not provide production hosting as part of this service.

If a Kiilln technical issue prevents an export you are entitled to receive, contact us before deleting the project. The notification, timeframe and remedy principles in this Policy apply to a confirmed export delay or failure as appropriate. An export issue does not automatically mean that all preceding generation processing was undelivered; we assess the affected service and the remedy due.

Access requires an eligible account, a compatible browser and an internet connection. The Terms explain age, territorial and security restrictions. Projects are private by default. Keep exported copies of important work and export what you need before requesting account closure.

A non-expiring Balance does not promise unlimited project storage. Any material restriction affecting paid use, permanent discontinuation or termination of access is handled under the Terms, including the applicable unused-balance and export remedies. Project deletion does not extinguish an existing purchase complaint or statutory right.

For delivery, delay, cancellation or Balance enquiries, contact info@kiilln.com. Do not send full payment-card details, passwords or security codes.